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    Help & Support
    What if I want to change my information?

    For any changes to your information, to get your password resent to you, or to check the status of your account, go to "My Account".

    What forms of payment do you accept?

    We currently accept Visa, Mastercard, and bank transfer (Germany and Netherlands only). We will be adding new payment methods in the near future.

    How will the charge appear on my credit card statement?

    The name that will appear on your credit card statement is "Plumbago Ltd".

    Will you store details of my credit card?

    Credit card details are stored on the secure servers of our payment processor, for a period of 6 months, solely for the purposes of issuing returns when necessary. For security purposes you will need to enter your credit card details each time you buy credit on Homoactive TV.

    Are my credit transactions safe?

    Yes. We can assure you that all your details are stored securely on the secure servers of our credit card processor and will never be passed on to any other parties.

    Why is my credit card being declined?

    We use PlugNPay to process all financial transactions and as such do not possess access to the specifics that caused your transaction to decline. We therefore recommend that you either contact your financial institution for an explanation or try an alternative form of payment.

    I get no picture and sound, what should I do?

    To play our media files correctly you will require Adobe Flash Player 10.

    Can I order anonymously?

    Yes. On "Step 2" in the Basket you can select the option to order anonymously. But by not having an account you will not be able to get special offers and our weekly huge discounts on hundreds of titles.

    What are bonus points?

    When you watch or download a movie you get bonus points that you can redeem for credit.

    Go to Support site

    If you need more help & or more detailed info please visit our support site.

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